Refund & Cancellation Policy

At GrowCartBD, we strive to ensure a smooth, transparent purchasing experience. Because we distribute digital license keys, automated panel links, and downloadable software assets, refund eligibility is governed by the digital nature of the products, fulfillment state, and verified technical conditions.

We do not adopt a blanket "no refund under any circumstance" policy; legitimate customer issues are evaluated fairly in accordance with this document and applicable consumer protection statutes.

A full refund or replacement will be approved in the following verified scenarios:

• Duplicate Payments: The customer was billed twice for the same order due to a network lag or payment gateway glitch. • Unfulfilled Orders: Payment was successfully deducted by the payment gateway, verified on our server, but our automated system failed to provision a digital key within 24 hours. • Incorrect Product Delivered: The delivered license key or digital asset does not match the product package selected at checkout. • Defective / Invalid Key on Arrival: The key was provably invalid, expired, or rejected upon the very first activation attempt, and our technical team cannot provide a working replacement within 12 hours. • Severe System Downtime: A major platform outage prevents the product from being downloaded or activated for an unreasonable duration following purchase.

Subject to mandatory consumer laws, refunds will not be granted in the following circumstances:

• Successfully Activated Keys: Once a digital key has been redeemed, linked to a device HWID, or actively consumed for gameplay. • Customer Device Incompatibility: Purchasing an iOS panel for an Android device, or purchasing a Rooted panel for a Non-Root device when the platform requirements were clearly stated on the product page. • Change of Mind: Deciding you no longer want the product after the digital key has been revealed or delivered to your account vault. • Third-Party Game Account Actions: Disciplinary actions, bans, or suspensions imposed by game publishers on your personal gaming accounts. • Unauthorized Key Sharing: Keys that were automatically revoked due to simultaneous multi-device HWID logins or unauthorized resale. • Incorrect Customer Details: Keys delivered to an erroneous email address provided by the customer at checkout.

Orders with a status of "Pending Payment" can be cancelled by the customer at any time prior to payment completion without penalty. Once payment is confirmed by the gateway and automatic delivery has commenced, the order transitions to "Fulfilled" and cannot be cancelled arbitrarily.

Approved refunds are executed through official channels:

• Original Gateway Channel: When technically supported by the payment gateway (Paymently, Razorpay, or Crypto provider), the refund is sent back to the originating bank account or mobile wallet. • Wallet Credit Adjustment: If the customer prefers an instant resolution, or if the original payment gateway does not support automated reverse settlement, the full amount will be credited to the customer's GrowCartBD wallet with zero deductions. • Processing Timeframe: GrowCartBD reviews and approves refund claims within 24 to 48 hours. Gateway settlement times vary (bKash/Nagad: 2-5 business days; UPI/Bank: 5-7 business days; Crypto: network confirmation dependent).

To request a refund, follow these steps:

1. Navigate to My Account > Support Tickets (/account/support). 2. Create a new ticket with the category "Refund Request". 3. Provide your Order ID (e.g. #GCB-7845123), Payment Gateway Transaction ID, and registered email address. 4. Include clear screenshots or screen recordings documenting the technical failure or duplicate deduction.

Incomplete requests lacking transaction references may delay evaluation.